How We Ship Your Order

All our products are made to order using print-on-demand technology. This means each item is created specifically for you after you place your order, helping us reduce waste and overproduction.

📦 Delivery Timeline

• Production time: 2-7 business days
• Shipping time: 5-10 business days
• Total delivery: Approximately 2 weeks from order

💰 Shipping Costs

Free Shipping Available!

• Mugs: Free standard shipping
• Stationery (Notebooks, Journals): Free standard shipping
• iPhone Cases: Free standard shipping
• Apparel & Other Items: Free shipping on orders over $50
• International Orders: Shipping rates vary by destination and will be calculated at checkout

🎨 About Color Accuracy

Please note: Due to the nature of print-on-demand production, actual product colors may appear slightly different from what you see on your screen. Here's what to expect:

• Screen vs. Print: Colors on digital screens (RGB) appear differently than printed colors. Your monitor settings and lighting can also affect how colors appear.
• Product Variations: Different materials absorb ink differently. For example, mugs and dark-colored apparel may show colors more vibrantly or darker than lighter fabrics.
• Individual Differences: Since each item is custom-made, slight variations in color intensity may occur between products.

We strive to represent our products as accurately as possible in our photos, but please understand that some color variation is a natural characteristic of custom print-on-demand items.

🌍 Why Print on Demand?

By creating products only when ordered, we minimize environmental impact and ensure you receive a fresh, high-quality item made just for you.

📍 Tracking Your Order

Once your item is produced and shipped, you'll receive a tracking number via email so you can follow your package's journey.

↩️ Returns & Exchanges

Because each item is custom-made for you, we cannot accept returns unless the product is defective or damaged upon arrival. Please note that slight color variations as described above are not considered defects. Please contact us within 7 days of receiving your order if there are any quality issues.

📧 Questions About Your Order?

For General Inquiries:
Email: supinfo.elicats@gmail.com
We're here to help with any questions about our products or your order.
Please note: We do not respond to inquiries on weekends and holidays. We will reply to your message on the next business day.

For Shipping & Production Issues:
Our products are fulfilled by Printful, our trusted print-on-demand partner.
Printful Customer Support: support@printful.com
Available 24/7 to assist you with shipping, tracking, or product quality concerns.

You can also reach us through our contact page.