Refund policy
This Refund and Returns Policy (hereinafter referred to as "this Policy") governs customer returns, exchanges, and refunds for products sold by our shop (hereinafter referred to as "our shop").
Our products are manufactured and shipped using the on-demand print service "Printful."
Article 1 (Nature of Made-to-Order Products)
1. Because all of our products are made-to-order (on-demand), production begins automatically after your order is confirmed.
2. Therefore, we cannot accept returns, exchanges, or cancellations for personal reasons.
Article 2 (When Returns and Exchanges are Possible)
We will accept returns, reshipments, or refunds in any of the following cases.
1. If the delivered product is damaged, soiled, or defectively printed.
2. If the product you received is different from the one you ordered (misshipped).
3. If a product is missing.
In any of the above cases, please contact us within 7 days of receiving the product.
After Printful's inspection and review, we will remanufacture the product or provide a refund.
Article 3 (Return/Exchange Procedure)
1. If you wish to return or exchange an item, please first contact us by email.
2. We or a Printful support representative will contact you regarding the return and remanufacturing procedures.
3. To confirm the defect, we may ask you to submit photos showing the product's condition.
4. If Printful determines a return is required, the return address will be one of Printful's locations in the United States or Europe.
Contact us: supinfo.elicats@gmail.com
Business Hours: Weekdays 10:00 AM - 5:00 PM (excluding weekends and holidays)
Article 4 (Where Returns/Exchanges Are Not Accepted)
Returns and exchanges are not accepted in the following cases.
1. Due to customer ordering errors, incorrect size selection, or a product that is different from what you expected.
2. More than 8 days have passed since the product arrived.
3. The product has been used, washed, or has a missing tag.
4. The product has been damaged or soiled intentionally or accidentally.
5. Minor differences in the Printful manufacturing process (e.g., color, print placement, or size errors).
Article 5 (Refund Procedure)
1. If your refund is approved, we will process it using the same payment method used for the original purchase.
2. For credit card payments, it may take several business days to several weeks for the refund to be reflected.
3. The refund amount will be limited to the product price (and shipping, if applicable).
Article 6 (Damage or Loss During Shipping)
In the event of damage or loss during shipping, we will handle the matter in accordance with the shipping company's and Printful's compensation policies.
We are not responsible for loss or theft of products after delivery.
Article 7 (Cancellation)
1. Once your order is confirmed, production begins and cancellations are not permitted.
2. Please contact us immediately if there are any special circumstances, such as payment errors or duplicate payments.
Article 8 (Disclaimers)
1. We are not responsible for delays or damages caused by Printful's manufacturing or international shipping.
2. Product images are for illustrative purposes only, and actual colors and textures may differ depending on your monitor settings.
3. We are not responsible for delays or damages caused by force majeure, such as natural disasters, customs delays, transportation accidents, or infectious disease outbreaks.
Article 9 (Changes to Refund and Return Policy)
We reserve the right to change this policy as necessary.
Changes will take effect upon posting on our website.
Notes
- Printful ships from multiple locations, including the US and EU, and return and exchange procedures vary by location.
- You may be asked to submit photos to verify the condition of your product.
- We comply with Printful's return and refund guidelines (https://www.printful.com/policies/returns).
- This policy has been created in accordance with Article 11 of the Specified Commercial Transactions Act and the Consumer Contract Act of Japan.